Welcome to Avian.io
These Terms of Service (“Terms”), along with our Privacy Policy and any other appendices or
agreements specifically referenced herein, constitute the entire agreement (“Agreement”) between
Avian Holdings Ltd. or an Avian affiliate, as detailed in the Agreement (“Avian,” “we,”
“us,” or “our”) , and you, the customer (“Customer” or “You”) ,
governing your use of our analytics and reporting services (collectively, the
“Service”).
Please read these Terms carefully before using our Service. By accessing or using any part of
the Service, you agree to become bound by the Terms of this Agreement. If you do not agree to
all the Terms of this Agreement, then you may not access or use the Service.
Our Service is offered through various subscription plans with differing levels of access to data sources, accounts per data source, and user allocations:
To access the Service, you must register an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
We are committed to safeguarding your privacy and operate with secure, SOC/2 approved language models on Microsoft Azure. We ensure GDPR, CCPA, and SOC/2 compliance without storing your data. For more details, please refer to our Privacy Policy.
The Service is billed on an annual basis . We offer a 7-day trial for the Starter, Business, and Pro+ plans. Custom pricing and terms apply to the Enterprise plan.
You agree not to misuse the Service. The Service must not be used for any unlawful or unauthorized purpose . Your use of the Service is subject to the fair use policy as outlined in this Agreement.
You may connect and analyze data from over 20 platforms. It is your responsibility to ensure that you have the necessary rights and permissions to use data from these sources.
For technical support, sales inquiries, or general questions, you may contact us via live chat, email, or through our designated contact channels.
We reserve the right to modify these Terms at any time. We will provide notice of any significant changes and, by continuing to use the Service, you agree to be bound by the revised Terms.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
All feedback, comments, and suggestions you may provide regarding Avian.io are welcome and may be used by us to improve our Service. By submitting feedback, you grant us permission to use it without restriction or compensation to you.
Avian.io and its licensors retain all rights to the intellectual property of the Service. Your use of the Service grants you no rights to use Avian.io's trademarks, logos, domain names, or other brand features.
Information exchanged under this Agreement must be treated as confidential . Neither party shall disclose such information without the prior written consent of the other party.
Avian.io is committed to protecting the security of your data. We implement industry-standard measures and controls to safeguard the data you manage through our Service.
Regular maintenance and updates to the Service are planned to ensure optimal performance. Avian.io provides customer support and resources to assist with any issues or inquiries related to the Service.
Avian.io reserves the right to modify or discontinue the Service or any feature at any time, without liability to you, except where prohibited by law.
The Service may allow you to gather data from third-party services. Avian.io is not responsible for the content, policies, or practices of any third-party service.
You agree to indemnify, defend, and hold harmless Avian.io and its affiliates, officers, agents, employees, and partners from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms, your improper use of Avian.io's Service, or your breach of any law or the rights of a third party.
To the fullest extent permitted by applicable law, Avian.io will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be resolved through arbitration or in the court jurisdiction of the United Kingdom.
These Terms constitute the entire agreement between you and Avian.io and supersede any prior agreements. If any part of these Terms is held invalid or unenforceable, that part will be construed in a manner consistent with applicable law, and the remaining portions will remain in full force and effect.
For any questions about these Terms, please contact us via the provided contact channels on our website.